Frequently Asked Questions

Everything you need to know about your gear and our service.

What is the shipping policy for surfboards?

Surfboards are shipped via specialized freight carriers to ensure they arrive in perfect condition. We use double-walled cardboard and extra padding. Shipping costs are calculated at checkout based on board length and delivery location.

Can I return a wetsuit if it doesn't fit?

Yes, we accept returns on wetsuits within 30 days of purchase, provided they are in brand-new condition with all tags attached and have not been used in the water.

Do you offer international shipping?

We currently ship gear and apparel worldwide. However, due to size restrictions and high damage risks, we do not ship surfboards internationally at this time.

How do I track my order?

Once your order is processed, you will receive an email with a tracking number and a link to the carrier's website to monitor your shipment's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options like Affirm for larger equipment purchases.

Do you provide surfboard repair services?

Hansen Surfboards offers professional repair services for polyester and epoxy boards at our physical retail location. Please contact our shop directly for a quote and turnaround time.